User Responsibilities
- Provide accurate registration information
- Use Ridezz lawfully and responsibly
- Respect drivers, riders, and platform rules
- Avoid fraudulent, abusive, or illegal activities
Payments and Fees
- Users agree to fare pricing displayed in the app
- Platform fees may apply
- Cancellation charges may be enforced
- Fraudulent payment methods are prohibited
Detailed refund, cancellation, cash ride, and driver fee-wallet rules are available on the Refund and Cancellation Policy page.
Service Description
Ridezz provides a local ride-booking technology platform for riders and independent drivers. Riders can request Bike, Toto, Auto, and Pickup rides in supported service areas, while drivers can receive trip requests, manage availability, view trip history, and settle platform fees through the driver wallet.
Driver Policies
- Valid verification documents may be required
- Safe driving practices are mandatory
- Ride acceptance should be genuine and timely
- Policy violations may result in suspension
Liability Limitations
Ridezz is a transportation platform connecting riders and drivers. While we prioritize safety and reliability, Ridezz is not liable for personal losses, accidents, delays, or third-party actions beyond reasonable control.
Account Suspension or Termination
Ridezz may suspend or terminate accounts involved in fraud, misconduct, abuse, illegal activities, fake bookings, or policy violations. Users may contact support to request review.
Legal Contact
Email: support@ridezz.com
Legal Department: Ridezz Support Team
Location: Assam, India