Ride Payments
Ridezz shows the estimated fare before a rider confirms a booking. The final payable fare is based on the completed trip distance, selected vehicle type, ride type, and any applicable platform fee or discount.
- Cash payments are collected by the driver after trip completion.
- Online payment records, when enabled, are shown in the rider and driver accounts.
- Drivers maintain a fee wallet for platform-fee settlement on cash rides.
Cancellation Rules
Riders and drivers can cancel eligible rides from the app before completion. Repeated or abusive cancellations may be reviewed by Ridezz to protect service reliability.
- No ride fare is charged for a request cancelled before a driver starts the trip.
- If a cancellation charge is introduced for a specific service area, it will be shown before payment.
- Accounts involved in fake bookings or repeated misuse may be blocked or suspended.
Refunds
Refund requests are reviewed for duplicate payments, failed online payments, incorrect fare collection, cancelled rides, or service issues reported with valid ride details.
- Approved refunds are processed to the original payment method or another verified method where required.
- Refund review normally takes 3 to 7 working days after Ridezz receives the required ride and payment details.
- Cash payment disputes are verified against ride records and driver/rider confirmation.
Driver Wallet and Platform Fee
For cash rides, the platform fee is deducted from the driver's Ridezz fee wallet after the ride is marked paid. Drivers can recharge the fee wallet from the app or through approved support/admin channels.
Driver payout requests, wallet adjustments, and fee settlements remain visible in the driver wallet history.
Refund Support
Email: support@ridezz.com
Phone: +91 91819 86258
Location: Assam, India
Please include ride ID, registered phone number, payment reference, date, and a short explanation when contacting support.